A:   MerckReagent partners with DPD to deliver products and purchases across most of the UK. For patients living in the Scottish Highlands or Northern Ireland, Royal Mail is used due to regional delivery coverage. All deliveries are securely packaged and handled by trusted courier partners to ensure your medication reaches you safely and discreetly.

A:   Once your purchase is delivered, you will receive a notification in your email, and this will also show in your account Dashboard. If for any reason you receive this notification and your purchase has any complain, please contact the Support Team at merckreagentdepot.com

A:   Once you make payment for your order, the sales teams will assemble the product(s) within 24 hours. This product(s) will be then reviewed within 24 hours by the Multi-Disciplinary Team (MDT). The MDT is a team of specialists who will confirm that the purchase correspond the item(s) package and then summit to the logistic team for shipment proposed is suitable for your condition(s). More often than not, both actions are taken in unison within 24 hours. Once the MDT approves the package, it will be sent to the logistic team. Once the logistic team receives your order, it will process it and dispatch it to you. We aim for you to receive your medication within 2-4 (UK-Europe) days of payment being made.

A:   All customers are sent a DPD tracking number as soon as their package is dispatched by the logistic. All tracked DPD parcels require a tracking number confirmation but you must not be there, so what do you do in the were you will not be there, please do write your tracking number on a piece of paper and place it where you will authorize your package to be drop off.  If lost you can request your tracking number again from the logistic team.

A:   Your package delivery is insured. If your package does not arrive or if it arrives damaged, please contact Support at support@merckreagentdepot.com who will initiate an investigation.

A:   Yes, all MerckReagent deliveries are fully tracked. For most addresses, deliveries are handled by competent logistic team and can be tracked using the link provided once your order has been dispatched using your tracking number.

Q:   Yes. Once your package has been dispatched, tracking details are sent to your registered email address. Most customers will receive  tracking information, check your inbox and spam folder to be certain.

A:   If you have received a notification that your parcel has been delivered, but you have not received it, please contact the Support Team at support@merckreagentdepot.com who will open an investigation, and walk you through the next steps.